Looking to book an appointment?

Click here to book your next appointment with us.

Appointments are currently available for:

Facials, Lash Lift/Tint, Brow Laminations/Tint, Waxing and Tooth Gems.

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Whitening 101 !

Here's a quick chart with important facts on the various whitening options available in Canada.

Each treatment is different and can therefore cause different results for everyone.

If you have any questions or inquiries, kindly email us at info@honeysparkle.com or send us a DM on Instagram at @sparkle.mtl.xo

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FAQs

Do you ship internationally?

We currently only ship to Canada and the US. Kindly note that ALL cross-border shipments are sent by priority mail and require a signature at the time of delivery. The final shipping cost is calculated at checkout.

Additionally, please note that we are working to expand our delivery services to other countries worldwide. If you are interested in purchasing something from us but do not live in Canada or the US, please send us an email to info@honeysparkle.com or a DM to @sparkle.mtl.xo on Instagram and we will happily look into the shipping options for you!

(Please note, due to Covid-19 shipping rates may be higher than usual and are calculated by the postal services.)

Shipping Times:

The processing time is 1-3 business days. Tracking information is sent via email once items have shipped. Shipping times may vary depending on location, shipment method, and other factors. Please keep in mind that weekends and holidays are not considered business days by HoneySparkle or our shipping partners.

As soon as your product ships, you will receive an email notifying you of all tracking information. This will help you keep tabs on where your package is at all times.

Orders placed after 17h00 Friday or over the weekend will only be processed on the following Monday and be shipped within 1-2 business days. 

SHIPPING METHODS:

Standard Delivery: 1-5 Business Days

International Delivery: 2-10 Business Days 

Local Delivery: 24-72 Hours 

Canadian orders over $75  = FREE Shipping 

Canadian orders under $75 and International orders will be charged for shipping depending on your chosen delivery method and country. The full price will be displayed at checkout.

International duty and taxes might be applied depending on your country's tax policy. Customs fees are calculated based on a percentage of the total value of purchased goods. 

We ask for your patience with carriers as they are dealing with a surge of high volume during this unprecedented time.  

What is your refund & return policy?

Due to the nature of the items we sell, we are unable to return or exchange purchased products unless defective. This is for the health, safety, and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

Teeth Whitening ProductsCosmetic ProductsSkincare Products

Additional non-returnable items: 
- Gift cards

WHAT IF AN ITEM IS DEFECTIVE

If an item is found to be defective within 15 days of purchase, we will replace it with the same item. Please contact us by emailing info@honeysparkle.com to advise of any defects. When sending your email, please include your order# as well as your full name for better assistance. The customer will be responsible for the cost of shipping the item back to us. Once the return is received and processed, we will send you a new replacement free of charge. Any returned item MUST include ALL original parts and packaging. 

Can I request an address change once my order is fulfilled?

For security purposes, unfortunately, we are unable to ship to any address other than the address that was used when your order was placed. 

Does Honey Sparkle have a physical store that I can visit?

No, as of now, we are strictly an e-commerce business. All items are shipped directly from our manufacturing facility in Montreal, Quebec.

However, never say never! ;)

I would love to become an ambassador or collaborate with you. How do I do that?

Are you interesting in bi-monthly free products and services? Sign up to become a Honey Sparkle brand ambassador! Here's how: 

Please send your request to info@honeysparkle.com

Subject : Ambassador + your name

Please make sure that you include your Instagram username and 2 pictures of your choice in the e-mail. You can tag your images with @sparkle.mtl.xo to increase your chances of being noticed.

Please note, it can take up to 3 weeks before we get back to you. You will receive an answer back from us, even if you are not selected. 

How can we do a collaboration ?

Please send your request to info@honeysparkle.com

Subject : Collaboration

Add the details in your email and be sure to include the best way to get in contact you.